We take your privacy and the security of your information very seriously. This policy sets out our approach to safeguarding the privacy of the personal information we hold.
Catalyst Residents’ Federation is responsible for collecting, processing, storing and safe-keeping personal and other information as part of our business activities. We manage personal information in accordance with the Data Protection Act 1998.
This policy applies to all personal information collected by Catalyst Residents’ Federation.
Our approach to collecting, storing and using personal material
About the personal information we collect
The information we may collect about you could include, but is not limited to:
- Date of birth
- Contact details (phone/mobile/email)
- Racial or ethnic origin
We will not collect information about you that we do not need and we will ensure that the personal information we collect is updated to our systems in a timely and accurate manner.
How we use your personal information
We use your information to respond to your enquiries, provide you with services and manage your relationship with us. We may also use your personal information for technical administration, research and development, customer administration, marketing and to identify areas where we can improve the services we provide. We will regularly review the personal information we hold about you and make changes to any service or information-handling processes when the law or the Information Commissioner request such changes.
Visiting our website
When you visit our websites, we collect standard internet log information for statistical purposes.
- We do not make any attempt to identify visitors to our websites. We do not associate information gathered from our site with personally identifying information from any source.
- When we collect personal information, for example via an online form, we will explain what we intend to do with it.
Our website contains links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our site.
Applying to Volunteer
If you submit an application to Volunteer we will use your personal information to process your application and to produce and monitor recruitment statistics. We will not take up references without your prior permission. We will not share or disclose your information unless you have given us your consent or we are required to by law. Where we are required to carry out a Disclosure and Barring Service check we will comply with the law and your rights when carrying out these checks.
We retain personal information relating to unsuccessful applicants for no longer than 12 months, for use in the event of an appeal. We produce statistical information to assist with recruitment analysis.
How we share your personal information
We will not normally share your information without your consent unless we are required to by law. We may seek your consent directly, or may obtain it by telling you about how your information may be used at the time you provide information or enter into a contract with us.
Our legal obligations
We will share specific and relevant information with law enforcement and government agencies or public bodies where we are legally required to do so. Examples may include:
- The prevention or detection of crime and fraud
- The apprehension or prosecution of offenders
- The assessment or collection of tax or duty owed to customs and excise
- Sharing in connection with legal proceedings
- Sharing in relation to the physical or mental health of an individual, where disclosure is required to protect them or others from serious harm
- Research and statistical purposes
We may also share your information with emergency services and local authorities, where this is necessary to help them respond to an emergency situation that affects you.
Sharing information with our partners
In some areas we may enter into partnerships with other organisations such as local authorities and the police. For example, we may join a partnership to help prevent and control anti-social behaviour. We will enter into a data sharing agreement before any sharing takes place with a partner organisation.
Keeping your information secure
We store personal information both electronically and in paper form.
We implement security policies, processes and technical security solutions to protect the personal information we hold from:
- Unauthorised access
- Improper use or disclosure
- Unauthorised modification
- Unlawful destruction or accidental loss
When you contact us, we may ask you to provide us with some information so that we can confirm your identity. If other people (e.g. family members, support workers, solicitors) act on your behalf we will take steps to ensure that you have agreed for them to do so. This may include asking them to provide us with supporting information to indicate your consent. We do this to protect you and to make sure that other people cannot find things out about you that they are not entitled to know.
Employees and third parties who have access to, or are associated with the processing of, your personal information are obliged to make reasonable efforts to safeguard it.
How we use your telephone number
Text messages and contact via telephone provide a direct way to contact and share information with you about the services we can deliver to you. It can also help you receive important promotional/marketing messages which may interest or help you.
We may use your telephone number that you have provided us to keep in contact with you by text. When we send SMS/text messages, there may be someone in your household who may read the message before you are able to. You may like to inform the people who live with you that you may receive text messages from time to time.
Operational SMS/text messaging and calls
If you supply us with your telephone contact details, we may use them to call or send you operational text messages with your consent.
Examples of operational text messages include:
- Confirming the dates of meetings/events
- Sending a reminder about an appointment
You can opt-out at any time.
Promotional and marketing SMS/text messaging and calls
Our promotional or marketing SMS/text messages can benefit you by giving you information about our own services and those provided by approved third parties (such as companies or groups we work with).
Representative examples of the promotional or marketing text messages which we may send you include:
- Helping you if you have money worries, through advice, guidance and appropriate referrals to support agencies
- Promoting services that may interest you, including supporting families with young people not in education, employment or training
- Supporting families affected by anti-social behaviour
- Inviting you to take part in telephone surveys
- Activities to help bring communities together
When you supply your telephone contact details, you can ask us to either send or not send promotional and marketing SMS/text messages. You can opt-out of receiving these types of SMS/text messages by responding to messages with: OPT OUT, or by e-mailing: email@example.com.
Sharing your telephone number with third parties
We may pass your telephone number to third parties so that we can meet our contractual obligations with you. We may also share your telephone numbers if we are required to by law. In doing so, we will comply with the Data Protection Act 1998.
We may supply the details to our approved marketing or third party contractors who are delivering or performing services on our behalf, and these companies must not use your information for any other purpose. We never share or sell your telephone numbers telesales/marketing companies.
Contacting us about your personal information
We will be as open as possible with you about the personal information we hold about you, and if something is wrong we want to work with you to put it right.
Telling us about changes to your personal information
You have the right to have inaccurate/outdated information amended, deleted or destroyed. If any of your circumstances change please tell us by emailing firstname.lastname@example.org or call us on 07742691805.
Finding out about the personal information we hold about you
You can ask us whether we are keeping personal information about you by emailing email@example.com or call us on 07742691805.
Requesting a copy of your personal information
As part of our service to you, we are happy to provide you with copies of specific documents upon request on an informal basis. If you want to make a larger or more comprehensive request, you can do this formally by making a ‘subject access request’.
If you make a subject access request we will provide you with a readable copy of the personal information we hold about you. To make a subject access request you must:
- Make your request in writing
- Provide proof of your identity
- Pay a £10.00 fee
Please send your request to firstname.lastname@example.org
Questions and complaints
Please tell us if you have a concern about the personal information we hold about you, or how we use it. We’ll do our best to help.
If, after contacting us, you are still not satisfied you can complain to the Information Commissioner. You can also apply to the Court for compensation for distress and/or damages due to non-compliance of the Data Protection Act.
You can contact us via email or phone;
email@example.com or call us on 07742691805.
Keeping this policy updated
The Catalyst Residents’ Federation (CRF) is the umbrella organisation for all Catalyst residents and acts as the overall guardian of resident involvement in Catalyst. This is an Independ website run by the Catalyst Residents’ Federation.